Project Role : Software Development Lead
Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.
Must have skills : Salesforce Service Cloud, HTTPS Enabling, Certificate mangement,
Good to have skills : Salesforce Lightning Web Components, Downtime mangement
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Software Development Lead, you will be responsible for developing and configuring software systems either end-to-end or for a specific stage of the product lifecycle. You will apply your knowledge of technologies, applications, methodologies, processes, and tools to support clients, projects, or entities. In this role, you will lead a team of software developers and collaborate with multiple teams to deliver high-quality software solutions. Roles & Responsibilities: - Provide support for all cross-functional Salesforce users to track, troubleshoot, and resolve Salesforce issues. - Create reports and dashboards based on requirements - Provision termination requests, role changes, and user information updates - Build and implement daily configuration - Build and provide Salesforce training and adoption programs to internal teams - Work with internal customers to understand their needs, identify the problem and direct them to the proper solution or provide instructions for self- help. - Work with key stakeholders in the organization to establish suitable processes to support administrative, development, and change management activities - Partner with Business Systems Analysts to design and configure solutions that are scalable and meet the requirements of our internal stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Service Cloud, Salesforce Lightning Web Components. - Strong understanding of Salesforce Service Cloud and its capabilities. - Problem solver, excellent ability to troubleshoot and provide creative solutions - 2+ years Salesforce.com administration experience & proven knowledge of Salesforce CRM and Force.com platforms. - Strong understanding of Salesforce.com best practices and functionality Including Sales Cloud,Service Cloud and Salesforce CPQ. - Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, Process builders, Workflows, Flows, Validation rules, and other content of intermediate complexity - Experience with 3rd party tools such as Zuora, Marketo, Skilijar (a Plus). - Experience designing and configuring in a collaborative and agile environment. - Self-motivated and highly organized, Fast learner, Analytical mindset - Ability to multi-task and deliver on time - Must have excellent communication and interpersonal skills. -. Positive customer facing attitude -. Strong ability to collaborate cross functionally in a fast paced, fast growing, global environment. Additional Information: - The candidate should have a minimum of 5 years of experience in Salesforce Service Cloud. - This position is based at our Bengaluru office. - A 15 years full-time education is required.