Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Mainframe DevOps
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Application Tech Support Practitioner for Mainframe Data Transmission, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, designing and implementing solutions, and utilizing your deep product knowledge to maintain world-class systems. Roles & Responsibilities: Primary skill should be Mainframe. Resource should have knowledge of connect-direct (File transfer protocol in mainframe) should experience in handing service now requests/tasks. Analyze the Production and Disaster Recovery Environments. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. Install ESP Agent on Mainframe DR servers. Attend project status conference calls. Documents all relevant end-user interactions and steps taken to resolve incidents. Communicates status of issue resolution to internal customers. Multi-task and work independently, while applying logic and discretion. Applies in-depth knowledge of application support and an understanding of best practices. Install Connect:Direct on Mainframe DR servers. Research jobs/scripts and Connect:Direct configuration settings on Mainframe environments. - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design solutions based on deep product knowledge. - Utilize exceptional communication skills to ensure world-class systems are running smoothly. - Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system performance. - Stay updated with the latest advancements in Mainframe Data Transmission and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Strong experience in Mainframe Data Transmission - Good To Have Skills: Banking or financial services experience, Experience with OPS/MVS, Experience with Service Now, Experience with Changeman ZMF - Experience with troubleshooting and problem-solving techniques. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 4-6 years of experience in Mainframe Data Transmission - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.