Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Desktop Transformation
Minimum 0-2 year(s) of experience is required
Educational Qualification :
As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve utilizing your expertise in Microsoft Windows Desktop Management to accurately define and resolve client issues.
Roles & Responsibilities:
- Provide ongoing support to clients, acting as the interface between the client and the system or application.
- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.
- Ensure the smooth functioning of systems and applications, utilizing your expertise in Microsoft Windows Desktop Management.
- Collaborate with cross-functional teams to deliver quality solutions and maintain world-class systems.
- Stay updated with the latest advancements in IT Operations, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:
- Must To Have Skills: Expertise in Microsoft Windows Desktop Management.
- Good To Have Skills: Experience with Desktop Transformation.
- Strong understanding of IT Operations and system/application support.
- Excellent communication and problem-solving skills.
- Ability to collaborate with cross-functional teams and deliver quality solutions.
- The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management.
- The ideal candidate will possess a strong educational background in IT Operations, computer science, or a related field, along with a proven track record of delivering impactful solutions.
- This position is based at our Bengaluru office.