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Infra Tech Support Practitioner

Coimbatore Job No. atci-4197312-s1621491 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : SD-WAN Operations
Good to have skills : Network Infrastructures
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate

Key Responsibilities : 1 Provide L2/L3 support day to day operational incidents for Versa SD-WAN 2 Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues Troubleshooting Versa SD WAN products issues, Routing and WAN Link issues 3 Understanding of Versa SD WAN Product architecture and concepts needed support SD-WAN solution in production 4 Timely Escalation of open Incidents internally, respective service providers and Versa OEM vendor 5 Configuration and troubleshooting of edge devices at remote site and management of Versa console 6 Configure and troubleshooting foundational data and control Policies, Application Profiles in Versa SD-WAN products
Technical Experience : 1. At least 6 - 8 years’ experience Versa SD-WAN. 2. Good understanding of WAN, LAN, VPN, MPLS, IPSEC Architecture and routing protocols (OSPF, BGP, EIGRP etc.) 3. Good to have working experience in managing Netscount. 4. Strong knowledge of networking and security fundamentals like TCP/IP, LAN, WAN, ACLs SSL, NAT, S2S VPN, TLS, DNS, DHCP, certificate and encryption. 5. Knowledge of routing protocol like BGP, OSPF and EIGRP. 6. Experience with Wireshark packet analyzers
Professional Attributes : Good Communication Skill
Educational Qualification : Graduate



Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

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