Project Role :
Business Process Architect
Project Role Description :
Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs.
Must have skills :
Microsoft Dynamics 365 Customer Relationship Management (CRM) Functional
Good to have skills :
5 year(s) of experience is required
Educational Qualification :
Key Reponsibilities :
• Requirement analysis,Client workshops,Conference room prototyping. • Must understand the deep functionality of Microsoft CRM Modules. • D365 MS CRM Deep configuration knowledge across modules and features. • Experience working on an Onshore,Offshore model with coordination with multiple stakeholders. • Has led efforts on developing Industry functionality development for Industries like Retail,Banking and Finance, Insurance and Service industries. • Accountable for quality delivery.
Technical Experience :
D365 Customer Service Management Must understand the deep functionality features of Microsoft CRM Modules Prepare functional design document Functional test planning, scripting and execution Industry functionality development for Industries like Retail Banking and Finance, Insurance and Service industries Develop data migration programs Assist data migration from legacy system in the respective areas Actively involved in the integration projects between Microsoft Dynamic CRM and th
Professional Attributes :
•Min 5.5 yrs experinece in MS CRM or Dynamics 365 • Lead the team by giving the required technical and functional knowledge • Demonstrate Customer Focus, active listening and consultative approach • Should have good communication,leadership and team handling skills