Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : NA
As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.
Roles & Responsibilities:
- Provide ongoing support to clients, acting as the interface between the client and the system or application.
- Accurately define client issues and interpret and design effective solutions based on deep product knowledge.
- Maintain exceptional communication skills to keep world-class systems running smoothly.
- Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications.
- Stay updated with the latest advancements in Network Infrastructures and related technologies, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:
- Proficiency in Network Infrastructures.
- Strong understanding of system and application support.
- Experience with troubleshooting and problem-solving.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.
- The candidate should have a minimum of 5 years of experience in Network Infrastructures.
- The JOB FAMILY and PROJECT ROLE information are not for candidate's experience.
- This position is based at our Chennai office.