Project Role :
Infra Tech Support Practitioner
Project Role Description :
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :
Infrastructure as Code (IaC)
Good to have skills :
5 year(s) of experience is required
Educational Qualification :
Key Reponsibilities :
Respond to user/client escalations and engage functional escalation and Management escalation as required2 Manage requests incidents on ITSM tool3 Implement the changes as applicable, test the changes and handover to customer4 Prompt handling of all /incidents/problems/SRs in order to minimize the impact of incidents upon client end service quality5 Required for easy transition into role and join on-call group which is high priority6 Consequently identifies opportunities to improve operations.
Technical Experience :
Must Have? Able to solution, design and architect automation approach for a client, recommending the best fit tools for an optimized solution? Client handling capability with leading communication & story telling skills? Perform client’s automation maturity assessment? Well versed with agile delivery principles, sprint model and scrum boards on JIRA on any other similar tool? Knowledge of IaC tools like version control systems (Git, SVN etc..), Ansible, Terraform, CICD tools like Azure DevOps, Jenkins or Rundeck? Cloud certified professional – AWS/Azure/GCP/VMWare private cloud? IaC security tools & vaulting? Good to have? Knowledge on Infrastructure architecture across networks, storage,
Professional Attributes :
Good communication skill, Leadership skills, team handling skills, team building, analytical skills and good presentation skills and ability to work independently.
Willing to work in 24/7 support rotational shifts.