Project Role : Network Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Wireless Technologies Operations Good to have skills : Cisco Firewall Minimum 5 year(s) of experience is required Educational Qualification : Key Reponsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join on-call group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies Technical Experience : Must have good hands on experience on Wireless Access Point and packet analysis for network troubleshooting Installation and Configuration on Cisco routers, Load balancer, Switches , Cabling and Patch panels Good documentation and communication skills Good Knowledge on Network Monitoring tools like SolarWinds Orion and Cisco Prime Hands on troubleshooting skills in Cisco routers, Cisco Nexus Switches, Voice and Wireless Devices Professional Attributes : -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently -Willing to work in 24/7 support rotational shifts