Order to Cash - Collections Processing
Years of Experience:
3 to 5 years
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What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.
The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.
What are we looking for?
•Good Verbal Communication Skills ,
Good understanding of collection and dispute management process ,
Ready to work in night shifts ,
Good Written Communication ,
MS Office ,
Problem Solving attitude,
Team working and co-ordination,
Customer service mindset ,
Knowledge of collection tools ,
Analytical skill ,
Knowledge of current technologies in OTC domain ,
Roles and Responsibilities:
•Investigate customer refund requests to ensure legitimate requests are processed,
Receive customer queries and resolve them in the agreed timeframe,
Follow up/ escalate to the required stakeholder for customer queries resolution,
Contact customers over call and emails to perform collections for the invoices which are due,
Identify invoice dispute and resolve it by investigating and reaching out to relevant stakeholders,
Identify customers requiring a re-assessment of their credit limits due to non-payment/ late payment/ any other credit concern,
Setting up internal call rhythym with business department for giving regular update on collection & risk,
Document all collection activities for a customer to keep an audit trail,
Create and distribute dunning letters,
Create and distribute customer statements. Provide invoice copies wherever requested,
Perform root cause analysis of the customer disputes and share with business,
Perform customer aging analysis,
Review aged receivables with business and discuss the actions to be taken to collect the same,
Keep documentation update,
Manage periodic audit,
Ensure compliance to policies and procedure,
Ensure adequacy of process controls being in place,