Employee Services - Employee and Labor Relations
Years of Experience:
1 to 3 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
What would you do?
This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client.
Employee Services - More into query/case management
Employment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.
What are we looking for?
•Adaptable and flexible
•Ability to perform under pressure
•Ability to establish strong client relationship
•"• Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job Changes etc).
• Strong command on written and verbal English language
• Knowledge of MS Office/Excel Skills would be a plus
• Knowledge of Successfactors would be a plus"
•Bachelor’s degree (Any discipline)
• 1 - 2 yrs. business experience with Employee & Org data Mgmt background
• Exposure to BPO industry
"• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Resilient and able to work under pressure
• Organization & prioritisation skills to deliver as per deadlines
• Attention to detail & quality driven – in communications and all system transactions
• Demonstrate high levels of confidentiality
• Team Work & collaboration
• Multi-cultural awareness
• Flexibile to work in Shifts"
Roles and Responsibilities:
Read, understand & analyze client process as per the business rules. Execute full range of the process accurately & timely as a hands on processor.Escalate issues & seek advice when faced with complex issues/problems. Follow Work Instructions while processingHighlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required & manage appropriate documentation.Perform “Root Cause Analysis” on issues faces & suggest appropriate corrective action for current remediation & future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Must have clear understanding of the existing matrices in the process, how they are measured & improvise the measurement system to make it more effective & transparent. Update process metrics on daily basis & maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail & follow through to resolve any outstanding issues.Goes beyond immediate requests & activities to ensure both own & related tasks are completed.Update client applications accurately & quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in timely fashion.Ensure & maintain the security & confidentiality of client data.Activley Participate in team activities & Organizational initiatives