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Customer Service Analyst

Bengaluru Job No. aioc-s502648 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Retirement Solutions - Corrections and Quality Control Designation: Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com    What would you do? • 4+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services • 1+ year of experience in DC Participant Complaints department, adept with research and resolution, liaison with corrections team to resolve escalations and complaints • Accredited QC/ auditor for Money In or Money Out or Institutional Contributions processes such as o Pay Out - Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff, child support, o Pay In - Internal fund transfer, External fund transfer, Exception Processing, Minimum Dist Option, RMD, Retirement Benefits & Transfer Payout Annuity o Institutional contributions - Payroll file management, Suspense resolution, Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Processing individual adjustments due to institutional, individual or recordkeeper's error. Processing of plan level adjustments. Preventative quality control review, manage dispute process, oversee audit control reports, conduct defect analysis What are we looking for? • Bachelors’ degree • Experience in the US retirement industry • Open core Night shifts based on business requirements • Good verbal & written communication skills • Good typing skill and attention to detail. • Good time management skills • Ability work independently Roles and Responsibilities: • Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processed • Strict adherence non-disclosure of client information by preserving client confidentiality. • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. • Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. • Taking active participation in process improvements and automation. • Ensure Quality Control standards that have been set are adhered to. • Excellent organizational skills with ability identify and prioritize high value transactions. • Completing assigned responsibilities and projects within timelines apart from managing daily BAU. • Support creation procedure documents

Qualifications

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

"Best Company to work with"

Current Employee - Software Test Engineer in Bangalore

 

Pros: best work place, flexible timing, work from home

Cons: Work life balance depends upon the project. Full Review

 

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