Skill required: Clinical Data Operations - Customer Retention Program Implementation
Designation: Clinical Data Svs Analyst
Years of Experience:3 to 5 Years
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What would you do? Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales and service. The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle.
In the Inside Sales team you will provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule "first meetings" for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.
The Customer Retention Program Implementation team is focused on driving loyalty, deliver customer and brand experiences, and address unmet customer needs that can impact customer perceived value. This team defines the value associated with such a program.
What are we looking for? • Ability to establish strong client relationship
• Ability to perform under pressure
• Adaptable and flexible
• Detail orientation
• Problem-solving skills
Roles and Responsibilities: • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work