Capability Development - Instructor-Led Training (ILT)
Management Level - Analyst
Years of Experience:
3 to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for?
The Communication Coach is responsible to provide communication training and coaching to employees in order to improve their communication and comprehensive skills, project professionalism, and enhance their overall performance. Strong Communication skills Ability to work independently and as part of a team Ability to work with individuals of all ages and skill sets Strong attention to detail Commitment to continuous learning and improvement Confidence to keep participants engaged during sessions Flexibility of working different shifts 1-5 years in the Training/Learning department or Organization Facilitated sessions and workshops independently Create content using G - slides/MS Powerpoint Create assessments using G - forms/docs Conducted TNI - able to present analysis and suggest plan of improvement
Roles and Responsibilities
• Conduct individual and group communication Training sessions Identify and correct communication areas of improvement Teach technique to improve the existing Vocabulary range Develop and deliver customized Training Programs Collaborate with other professionals to design and deliver Training programs Evaluate the effectiveness of the training programs and make recommendations for improvement