Skill required: Program Management - Reporting Analytics
Designation: Management Level - Senior Analyst
Years of Experience:5 to 7 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being
What are we looking for? Good communication skills Excellent reporting and analytical skills Basic Knowledge of automation & digitization in a professional services environment Experience with Advance Excel & MS -Office Packages.
• Proactive in highlighting opportunities to improve performance in all areas of Operations – reduce costs, improve service levels optimize customer satisfaction.
• Ability to coordinate and execute projects independently, effectively manage time, prioritize tasks and autonomously perform within tight deadlines
Roles and Responsibilities: Prepare reports to internal and client supports (Daily/Monthly SLA, Scorecards, MBR/QBRs, Agent performance, utilization) Help operations in increasing efficiency and effectiveness by providing data that will help them improve processes and procedures Compile results in a concise, meaningful and actionable format and share findings with end user of reports Collaborate with operations team to identify and document the root-cause that will be needed to generate intelligent reports and formulate steps for Process Improvement and excellence Work with peers and stakeholders to access, pull, clean, analyze and represent data from variety of sources Any Ahdoc Management activities or Automation activities