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Service Delivery Operations Associate

Mumbai Job No. aioc-s493821 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Talent Development - Absenteeism Management Process Design
Designation: Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 Years
Language - Ability:English - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
What would you do? You will be aligned to our Human Resources vertical and will help us in the function that deals with people and people related areas such as recruiting, learning, training, onboarding, compensation and benefits, performance management, organization development and culture. You will be working as a part of HR Operations team which is responsible for providing backend HR services to business operations. HR operations and operational HR services, include administrative services, job analysis, and employee relationship management. Manage employee leave of absence by calculating unpaid leave dates as per FMLA US federal act. Calculate leave approval, manage return to work from unpaid leave. (Include Oracle HCM Cloud tool update)
What are we looking for? roblem-solving skills • Detail orientation • Process-orientation Proficiency in ServiceNow and SuccessFactors with SF certification being a plus willing to work in night shifts Good communication (written& verbal) Strong understanding of LOA processes Strong knowledge of MS-Office applications.
Roles and Responsibilities: Take responsibilities to own, implement, report process metrics, process risks mitigating actions and controls Understanding the detailed functionality of all tools and applications used for Leave and Absence Administration. Understanding the end to end processes of Leave and Absence Administration including Client Policies, State or any governing body's regulation. Provide expertise on all Service elements of Leave and Absence. Process employee leave requests, which includes verifying eligibility, tracking leave status, and provide support services to employees on leave Ensuring all SLA requirements are met as agreed with the client. Ensuring FMAL Compliance are MET Ensuring all internal measures and compliance are met. Provides day to day operational statistics and escalates any potential/current issues to the Team Lead. Recommend cost - effective, efficient procedural or production alternatives. Ensure that the Team manages their case loads on a day to day basis identifying delays and taking remedial action. Develop and implement training programs to help train new Case Advisors Uses and maintains process maps and all process documentation identifying inputs, outputs, roles& responsibilities of the process. Participates in OE programs, Process improvement programs. Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes. Generate all required reports from Database as per the agreed timelines and send it to the required Stakeholders (Payroll& Benefits Team) Create all communications related to approval, denial, extension and cancellation of leave requests and keep the Stakeholders informed as specified in the Processes. Provide appropriate support processes and ensure compliance in adhering to client policies/practices. Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body and special handling procedures. Required to identify, assess, and resolve complex issues/problems within own area of responsibility and operating largely independently Prioritize own activities and assist team members as needed in order to meet client deadlines and quality standards Provide input into process improvement opportunities and may oversee defining standards for new processes and reusable processes. Demonstrates knowledge of Leave and Absence processes and related systems to effectively perform responsibilities Participates in cross-functional training and fulfils team backup responsibilities Researches and resolves issues related to processing leave transactions in ERP


Any Graduation

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

"Best Company to work with"

Current Employee - Software Test Engineer in Bangalore


Pros: best work place, flexible timing, work from home

Cons: Work life balance depends upon the project. Full Review



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