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SW/App/Cloud Tech Support Analyst - Application Hosting Operations

Bengaluru Job No. aioc-s490278 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Application Hosting Operations - Automation in Application Maintenance Designation: Management Level - Analyst Job Location: Bengaluru Qualifications: BE/Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at    What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Application Hosting Operations team enables customer success by offering managing hosting services (Infrastructure & Platform), dynamic data centers, expansion of existing services, product support, supplier management, and application operations. Infrastructure Services (IS) – AHO continuously works to extend TFO hosting and services portfolios with high value services, such as virtual machine, database, web, and desktop hosting with on demand virtualized servers and networking services. AHO’s ability to differentiate and scale client requirements into multiple solution options propels client success and productivity into the future. The team leverages the Automation in Application Maintenance methodology to drive automation implementation in AM projects including implementation of automation for reducing ticket-based effort and non-ticket based effort, designing, assembling and implementing an automation solution involving a combination of AI, RPA, custom bots for automated ticket resolution, assisted ticket resolution, ticket analytics, automated monitoring, preventive monitoring, predictive monitoring, self-healing, and automated service management and reporting. What are we looking for? • Incident Management • Adaptable and flexible • Ability to work well in a team • • Willing to work in 24x7 Support • On Call Support • Good verbal\written communication skills • Knowledge of ITIL processes is a plus, SNOW Admin certification is a plus • Other ITSM tools knowledge like BMC Remedy , HP SM, Siebel • Support in analyzing workflows and present solution possibilities • SQL Queries • Service Request Management • Roles and Responsibilities • In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts • • Defines the scope and strategic objectives of the business system. Establishes objectives and plans for the ongoing support, maintenance and enhancement of the application. • Maintenance, administration and version standardization of application • Experience with application support • Customized Service levels • Platform Upgrades • Support new application/module integration including data conversation, testing and functional compatibility through system applications. • Service Management Process development • Third Party Management/Integration with other ITSM tools & 3rd Party tools • Configuration of functionalities according to the best process & practices • Mentoring and Training the junior resources • Provide effective concise, timely, and consistent verbal and written communications to peers, customers, and management • Establish and maintain documentation regarding standards and policies surrounding administration of application • Act as internal escalation source in case team members need assistance. • Excellent Problem-solving and analytical skills. • Excellent interpersonal skills. • People leadership, management, and coaching skills • Experience in Service Now minimum 3 to 5 years


Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

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