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Order to Cash Operations Senior Analyst - Order to Cash Processing

Gurgaon Job No. aioc-s486390 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Order to Cash Processing - Order Management Designation: Management Level - Senior Analyst Job Location: Gurugram Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • To provide a superior customer experience to Nutricia’s Home Patients’, families and customers through accurately and timely processing orders, management of customer and team escalations. • Actively support the Homecare team leaders in the day to day management and functioning of the Homecare business • Be the first escalation point for Homecare team regarding patient escalations The Order to Cash Processing team provides services to clients and organizations by helping them in the areas of optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. In Order Management, you will be working on administration of business processes related to orders for goods or services. You will also assess, design, build and implement best practices on process, organization, and technology from order creation to order fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. What are we looking for? • Adaptable and flexible • Ability to perform under pressure • Problem-solving skills • Detail orientation • Written and verbal communication • Communications – demonstrated ability to employ verbal and written communication skills to influence individual goal achievement • Proven ability to work under pressure • Proven ability to manage stakeholders • Must have a demonstrated ability to communicate clearly and concisely with internal and external stakeholders • Strong work ethic • Attention to detail • Approachable • Acts as a role model, walks the talk and empowers others • Demonstrates a strong drive to grow oneself and others • Proactive approach and taking initiative when problem solving • Willingness to go above and beyond for his/her role Roles and Responsibilities • Customer Care – assist in the management of the day to day operations of the homecare team, including escalation of calls or enquiries, liaison with warehouse or 3PL partner. Ensuring a high level of service and accuracy is provided in each customer interaction. Proactively support the Homecare team with overflow of calls and emails when required with the willingness to go above and beyond to ensure a patient centric approach. • Motivated and Driven – Highly motivated and driven team member who has a passion for helping others but able to incorporate commercial reasoning and decisions. • Communication – fostering an open level of communication with customers, team and colleagues. Timely response to enquiries and complaints. • VIP Key Account Management – understand and champion specific requirements of VIP HEN accounts – proactively managing their HEN requirements and ensuring this is cascaded to other team members. Preparation of required information for State tender meetings, and attendance as appropriate. • Escalations – Key internal and external contact point for customer escalations within the Homecare team, strengthening relationships with both internal and external stakeholders. • Leadership – indirect management of the homecare customer care team, and ability to step into a backup TL role during leave or meeting periods. Address areas of improvement with team members and provide constructive feedback as necessary. • Results Driven – Delivering results sharp and fast, take initiative and measured risks with the willingness to experiment even in an uncertain environment making

Qualifications

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

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