Sales support and Service Management - Microsoft Office Suite
Sales Operations Senior Analyst
Years of Experience:
5 to 8 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
What would you do?
Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales and service. The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle.
The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.
In this role, you will be required to demonstrate skills and experiences related to the implementation and use of the Microsoft Office Suite, a package of office productivity software (e.g., Word, Excel, OneNote) released by Microsoft and available for Microsoft Windows and Macintosh operating systems, with limited availability on mobile platforms.
What are we looking for?
•Ability to establish strong client relationship
•Ability to manage multiple stakeholders
•Adaptable and flexible
•Collaboration and interpersonal skills
"- 3+ Year of overall expereince with minimum 2 years in backend Sales Operations processes /Customer Service / Incident Management
- Customer Service Management, Incident Management, IT Help desk, Operations Management, Service Desk, Written and verbal communication"
Ability to establish strong client relationship, Ability to manage multiple stakeholders, Adaptable and flexible, Collaboration and interpersonal skills, Problem-solving skills
Roles and Responsibilities:
"- Will require to monitor training programs across suppliers and partners for effective demonstration of the clients products
- Track budgets for adherence to commitment to actuals
- Provide necessary reporting for the training status
- Enable renewal reports for different segements, territory, products, etc...
- Manage and maintain the customer and partner database and quota in the CRM
- Project scoping, solutioning and execution of the activities planned across partners and suppliers"