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Quality Auditing Analyst - Content Management

Hyderabad Job No. aioc-s484662 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Content Management - Quality Management Designation: Quality Auditing Analyst Job Location: Hyderabad Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com    What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will continuously deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. A Quality Assurance Specialist is a professional who is responsible for monitoring, inspecting and proposing measures to correct or improve Maps quality in order to meet established quality standards. What are we looking for? • Quality Assurance professionals are ultimately responsible for guaranteeing the quality on Maps. Their day-to-day work involves careful inspections and the enforcement of quality standards. • • Sound coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and (insert language) skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfortable synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills • Deep familiarity and passion for the internet, internet platforms, and internet culture • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported • Ability to work well on a team and individually • Ability to work differing work rotations/shifts and non-standard work hours • Flexible in meeting changing business needs in a fast-paced environment • Commitment to quality, efficiency, and effectiveness • Previous business process outsourcing, customer service, or content moderation experience is a plus Roles and Responsibilities • ? Documenting and reporting quality audits ? Developing and implementing standards for inspection ? Following up with the appropriate channels when mistakes are found ? Training other quality assurance members on all inspection processes ? Ensure that standards and safety regulations are observed ? Address and discuss issues and proposed solutions with superiors ? Document quality assurance activities and create audit reports ? Make recommendations for improvement ? Conducting RCAs ? Coach members for the areas of improvement.

Qualifications

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

"Best Company to work with"

Current Employee - Software Test Engineer in Bangalore

 

Pros: best work place, flexible timing, work from home

Cons: Work life balance depends upon the project. Full Review

 

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