Telecom Operations - Telecom Expense Management
Network Operations Analyst
Years of Experience:
3 to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
What would you do?
You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles. The Telecom Operations team is involved in developing structures, processes, and capabilitiesÂ for managing and monitoring telecommunicationsÂ networks. In Telecom Expense Management, you will be responsible for Expense Management helping organizations manage their telecommunications network which encompasses the technologies, processes, policies and people required as well as identifying and capturing opportunities for cost savings within clients communications infrastructures.
What are we looking for?
• Telecom Expense Management • Revenue Assurance • Fraud Management • Carrier Access Billing • Incorrect Billing&Audit
Roles and Responsibilities:
• Responsible for auditing the client spend in Carrier Access Billing using the industry knowledge, standard regulation and tariff reference. • Analyzing and examination of billing versus ordering to determine the overbilling done by vendor. • Validate all invoice section including (MRC detailed level charge, Usage details, OCC/Adjustment etc). • Dispute and communicate the overbilling/invalid charge with vendor and get the dispute honored. • Provide supporting documentation for project results, including audit savings claim, contract requirement excerpts, invoice references, industry knowledge. • Identify the new potential area of research to support the dollar recoveries and Cost saving for client. • Dollar recoveries as per target set by client. • Meeting SLAs as set by client.