Inside Sales - Customer Acquisition Strategy&
Inside Sales Management Assoc Manager
Years of Experience:
10 to 14 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
What would you do?
Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales and service. The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle. In the Inside Sales team you will provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule "first meetings" for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. The Customer Acquisition Strategy&
Implementation team is responsible assisting our clients in their strategies to grow and acquire new customers. This involves acquiring new customers involves persuading consumers to purchase a company's products and/or services.
What are we looking for?
Strong outbound sales experience within large-scale BPO operations. Should have minimum 2-3 years supervisory/management experience or progressive experience up to and including leadership, coaching and/ or supervisory roles. ? Advanced understanding of digital marketing concepts and trends ? Experience in managing corporate sales ? Strong people&
team management experience with proven leadership skills ? Highly analytical, with a track-record of being a strong problem solver, capable of translating analysis and insights into actionable business plan ? Ability to learn quickly and handle complexity, change and ambiguity ? Successful track record in supporting recruitment and talent acquisition ? Experience in BPO environment with current exposure in managing night shifts.
Roles and Responsibilities
Main accountabilities: ? Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/ benefit analyses. ? Defining user requirements; establishing production, quality, and customer-service standards; contributing information and analysis to the organization. ? Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing &
completing action plans; driving process improvement initiatives&
quality assurance programs. ? Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. ? Prepares performance reports by collecting, analyzing, and summarizing data and trends. ? Liaise with clients and deliver on client asks. ? Coaching and mentoring supervisors to enable them to effectively manage their teams. ? Conduct weekly/monthly/quarterly reviews with supervisors. ? Drive the right team culture&
ensure process compliance.