HR Service Delivery Associate Manager
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
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What would you do? The HRIS Associate manager will provide strategic oversight and leadership for HRIS operations, drive data quality, manage audit and compliance activities, and oversee team performance within the HR technology environment. Analyze data in & between mutiple systems like Workday & SAP. Identify errors & rectify timely in the system. Monitor or Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitor or measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Provide strategic oversight and leadership for the HRIS team, ensuring consistent, compliant, and high-quality service delivery across all employee tiers and geographies. Manage and improve people performance and align them with organizational goals and objectives. Provide business development support through active participation in client visits and other initiatives.
What are we looking for? • • Domain: HR Data Audit Reconciliation Experience ERP: SAP and WORKDAY • • Case Management: Any tool Service Now preferred • • Shift: Willingness to work in Night shift • • Location: Bangalore or willing to relocate to Bangalore is a must • • RTO: 100 percent work from office during transition and stabilization on all 5 days approximately 12 months • • Participate actively in organization-wide initiatives. • • Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling. • • • Monitoring the voice of the customer through surveys and other means of communication. • • Encourage and drive continuous improvement measures on a day-to-day basis within area of responsibility. • • Timely and transparent recognition and rewards for the team. • • Recommend cost-effective, efficient procedural or production alternatives. • • Develop People through mentoring and resolve conflicts. Drive coaching culture. • • Provide input to monthly top-level service analysis for client. • • Develop and drive comprehensive generic training plans to meet the needs of direct reports.
Roles and Responsibilities: • • Ensure high degree of compliance to the documented processes, client or organizational policies. • • Ensure all team members have the correct skills and are trained to deliver all contractual requirements. • • Working Conditions US Hours India Pureplay Nightshift • • Candidate should be willing and flexible to work in rotational night shifts within US Hours • • Hands-on Knowledge of HRMS (SAP & Workday) is required. • • At least 6 years of HR or HRIS Experience and overall 12+ years of experience. • • Knowledge of Workday & SAP business processess & cross system integration is requried. • • Strong MS Office and Excel skills. • • Proficient with Operational Excellence Practices. • • • Good organizational & prioritisation skills. • • Analytical and problem-solving skills. • • Multi-cultural awareness. • • Passion for customer service. • • Team player. • • Results & detail-oriented. • • Focus on high data accuracy. • • Quality driven in communications and all system transactions. • • Excellent written and verbal English communication skills. • • Excellent Customer Service skills. • • Database management. • • Excellent communication and client relationship management skills. • • Professional Qualities • • Good oral and written communication skills • • Ability to identify and effectively use resources • • Excellent customer service skills
Bengaluru
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