HR Service Delivery Senior Analyst

Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • This Role involves deeper understanding of the Comp & Benefits and Performance management & Leveraging expertise to solve specific problems pertaining to Comp & Benefits . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. • Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Yes - Client Employees Interaction with Business • Extensive and demonstrable experience of HR Processes especially Comp & Benefits and Performance management • Clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Business Process Implementation • Strong MS Office and Excel skills • Client Interfacing skills (Email & Phone): Good Email etiquette, strong
What are we looking for? • Team Management & Team Development • Recruit & onboard new team members • Ensure that the team is adequately staffed and resources have the right skills required for the job. Liaise with leadership, recruitment and IJP Teams on staffing requirements. • Providing team members with a clear sense of direction and understanding of their responsibilities • Manage and improve people performance and align them with organizational goals and objectives • Create a performance driven competitive culture in the team by: • OE OPEX & Continuous Improvement • Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. • Identifies & implements improvementinnovative ideas which can reduce timecost, improved accuracy, enhance controls, increase customer experience or create value for client • Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are uptodate. • Ensure process controls are put in place & followed; • Collaboration • Participates in various internal or client initiatives related to process.
Roles and Responsibilities: • Delivery & Client management • Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: • Ensure adherence to designed process • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. • Liaise with Service Management Team on reporting performance measures to the Client. • Plan, implement & monitor volume allocation strategies within teams resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Create & implement governancereview mechanism to monitor performance metrics and ensure compliance to defined process requirements. • Subject Matter expertise TrainingUpdates Quality documentation • Indepth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) • Acquires in depth knowledge, as required & support in Knowledge Transfer of any process • Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues. • Communicate, train & implement relevant process knowledge changeupdates to the team • Ensure all process documentation work instructions are maintained timely, validated with procs