Customer Contact Comms New Associate - Voice
Designation: Customer Contact Comms New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The purpose of this role is to oversee the dispatch of engineer visits, schedules and communicate with customers to ensure timely visits. Utilizing our world-class scheduling system, you will manage any customer visits at risk of not happening. The Real-Time Workflow Tier 1 Specialist ensures operational efficiency and service level compliance by managing workflows, supporting field operations. • In this role, you will be responsible for effectively communicating with our customers. Utilizing our world-class systems and collaborating with our Home Service, Planning, Business, Sales and Service teams, you will swiftly and efficiently resolve issues, embodying our "one and done" culture. Your expertise in customer communication and complaint handling will complement the tools at your disposal. • Education: Any Graduates, however, ask for a passion for learning • Technical Skills: Proficiency in customer management and field services systems • Communication: Excellent English verbal and written communication abilities, exceptional interpersonal skills. Good understanding of UK geography to support region-specific tasks and communication.
What are we looking for? • Education: Any Graduates, however, ask for a passion for learning • Technical Skills: Proficiency in customer management and field services systems • Communication: Excellent English verbal and written communication abilities, exceptional interpersonal skills. Good understanding of UK geography to support region-specific tasks and communication. • Any
Roles and Responsibilities: • Coordinate and communicate effectively with internal teams and external customers through telephony and Live chat to ensure timely resolution of issues and seamless information flow • Manage challenging visit journeys and contact customers to confirm visit date suitability. • Help manage day-to-day engineer activities, mainly including handling requests from the Onshore RTWFS Tier 2 & Field requests • Oversee customer journeys requiring additional support and attention. • Respond to internal customer inquiries and manage expectations effectively.
Bengaluru
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