Business Transformation Manager
Designation: Business Transformation Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This role leads the Order-to-Cash (OTC) function for driving transformation initiatives, and delivery excellence across Deductions, Collections, Cash Application, Credit Management and AR analytics.• The team works closely with client and internal stakeholders to drive automation and analytics-led process optimization, and establish governance, forecasting, and reporting frameworks. • In this role, you will be expected to enable data-driven decision-making for leading transformation across OTC sub-towers, and act as the primary liaison for the OTC tower transformation with client and internal stakeholders.
What are we looking for? Experience in shared services or BPO environments• Exposure to large-scale transformation programs• Ownership and accountability in driving outcomes• Ability to work in a dynamic, fast-paced, global environment• Effective communication with senior stakeholders• Key KPIs: Productivity improvement, automation impact, stakeholder satisfaction• Strong OTC domain expertise (Deductions, Collections, Cash Application, Credit Management)• AR analytics and ageing management• Transformation mindset with hands-on exposure to GenAI, Agentic AI, RPA, and AI or ML use cases• Process design, re-engineering, and continuous improvement• Structured problem-solving (RCA, 5-Why, etc.)• Strong stakeholder management and client communication• Strong analytical and problem-solving skills• People leadership and ability to manage a team • Experience in shared services or BPO environments• Exposure to large-scale transformation programs• Ownership and accountability in driving outcomes• Ability to work in a dynamic, fast-paced, global environment• Effective communication with senior stakeholders
Roles and Responsibilities: • Exposure to large-scale transformation programs• Ownership and accountability in driving outcomes• Ability to work in a dynamic, fast-paced, global environment• Effective communication with senior stakeholders• Key KPIs: Productivity improvement, automation impact, stakeholder satisfaction• Strong OTC domain expertise (Deductions, Collections, Cash Application, Credit Management)• AR analytics and ageing management• Transformation mindset with hands-on exposure to GenAI, Agentic AI, RPA, and AI or ML use cases• Process design, re-engineering, and continuous improvement• Structured problem-solving (RCA, 5-Why, etc.)• Strong stakeholder management and client communication• Strong analytical and problem-solving skills• People leadership and ability to manage a team • Experience in shared services or BPO environments• Exposure to large-scale transformation programs• Ownership and accountability in driving outcomes• Ability to work in a dynamic, fast-paced, global environment• Effective communication with senior stakeholders
Gurugram
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