HR Service Delivery Associate
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs • This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions. • Process and strategy of providing and managing human resources services and information to employees within an organization.
What are we looking for? • Education • Graduate Degree • Total Years of Experience • 1 to 1.5 years of Workday tool experience • HR Transactions Workforce Data Administration • HR Systems Workday and ServiceNow • MS Office • Email Writing Skills • Problem Solving Skills Analytical Skills Collaborative Thinking Adaptability to Change • Verbal Communication Sentence Mastery Vocabulary Fluency Pronunciation • Excel Knowledge Pivot Tables Ability to Slice and Dice Data Read and Infer Data • Customer Service Skills
Roles and Responsibilities: • 1. Read understand and analyze client process as per the business rules. • 2. Execute the process accurately and timely as a hands on processor. • 3. Escalate issues and seek advice when faced with complex issues and problems. • 4. Participate in client conference calls and prepare minutes of meeting. • 5. Ensure LWIs are followed and updated regularly and train team members on process updates. • 6. Perform Root Cause Analysis on issues faced and suggest appropriate corrective actions for current remediation and future control. • 7. Propose process improvement ideas that reduce time improve accuracy or enhance controls. • 8. Understand existing process metrics how they are measured and improve the measurement system to make it more effective and transparent. • 9. Update process metrics daily and maintain MIS. • 10. Demonstrate the highest level of customer service. • 11. Pay close attention to detail and follow through to resolve outstanding issues. • 12. Go beyond immediate requests and activities to ensure both own and related tasks are completed.
Bengaluru
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