Delivery Operations Specialist
Designation: Delivery Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Talent Acquisition Recruitment Professional is responsible for the strategic development and ongoing operation of recruitment services under an assigned client account. The role supports workforce planning, sourcing, screening, and onboarding activities while ensuring delivery of recruitment services in line with contractual metrics and operational best practices. • Relevant exp into End to end recruitment delivery including workforce planning, sourcing, screening, and onboarding • RPO or managed services recruitment models • SLA and KPI management and recruitment reporting • Team handling and day to day operational oversight • Client interaction and issue resolution • Exposure to recruitment processes in the travel and aviation industry is mandatory • Knowledge of Workday Recruiting module • Educational Qualification • Any Graduate • Shift Timings • Must be flexible with respect to shift timings
What are we looking for? • Recruitment service delivery and RPO operations • SLA and KPI tracking and operational governance • Team mentoring and performance management • Client interaction and issue resolution • Recruitment analytics and dashboard reporting • Process optimization and continuous improvement • Strong understanding of the end to end recruitment lifecycle • Excellent communication skills with professional and error free language • Ability to interact confidently with clients and internal stakeholders • Clear articulation during operational and governance discussions • Knowledge of Applicant Tracking Systems ATS, Smart Recruit • Gather feedback from hiring managers and improve hiring manager and candidate experience. • Manage sourcing team productivity and performance. • Mentor and manage a team of sourcers. • Develop and deploy process improvement and optimization initiatives. • Ensure recruiters have an adequate pipeline of candidate profiles. • Prioritize team workload and build talent pipelines for client requirements.
Roles and Responsibilities: • Strategic development and ongoing operation of all recruitment services under the client account including workforce planning, sourcing, screening, and onboarding. • Responsible for leading and influencing the delivery of RPO operational activities and maintaining strong knowledge of operational best practices. • Recruitment operational activities include delivery of recruitment dashboards and overall maintenance and delivery of recruitment services. • Support HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and Service Management activities including measurement of SLAs and OLAs. • Experience managing recruitment for US and Canada geographies. • Meet or exceed primary and secondary metrics as defined contractually in the client agreement across talent acquisition delivery. • Manage day to day client interactions and communications. • Mentor and manage a team of recruiters. • Develop and deploy process improvement initiatives and process optimization projects within the engagement. • Provide overall direction to ensure smooth operations and timely resolution of client issues. • Utilize reporting tools to identify root cause performance issues and work with operations teams to implement corrective actions. • Handle team performance related issues. • Partner with hiring managers and candidates to ensure continuous engagement throughout the end to end hiring process. • Lead a team of sourcing associates and maintain proficiency across multiple sourcing channels. • Hands on experience sourcing candidates for the US market. • Act as the primary support contact for sourcing team issues and guidance. • Source candidates based on job requirements and conduct initial screening to confirm candidates are qualified, interested, and available. • Share shortlisted profiles with hiring managers and interview panels. • Gather feedback from hiring managers and improve hiring manager and candidate experience.
Mumbai
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