Customer Service Senior Analyst
Designation: Customer Service Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Assist Client Facing personnel on middle office and back-office activities. • Support Plan Sponsors and Administrators on plan level activities that include but are not limited to Money In, Money Out, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations, QDRO, Data Correction, NIGO Processing • Support clients on research and resolution of issues related to benefit servic • Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best • Set of practices aimed at managing and optimizing interactions between a business and its customers. • CRM systems typically involve the use of technology to organize, automate, and synchronize sales, marketing, customer service, and support activities, with the ultimate goal of enhancing customer satisfaction and fostering long term relationships.
What are we looking for? • Graduate (mandatory), preferably from commerce background • Experience in the US retirement industry. • Flexible to work in US Shifts (Across time zones based on business requirement) is a must. • Good verbal & written communication skills in English • Good typing skill and attention to detail. • Good working knowledge of MS Excel • Good time management skills • Ability to work independently• Primary skill - Customer Relationship Management (CRM) - P1
Roles and Responsibilities: • In this role you are required to do analysis and solving of increasingly complex problems. • Your day to day interactions are with peers within Accenture. • You are likely to have some interaction with clients and or Accenture management. • You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments. • Decisions that are made by you impact your own work and may impact the work of others. • In this role you would be an individual contributor and or oversee a small work effort and or team. • Please note that this role may require you to work in rotational shifts
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.