HR Service Delivery Senior Analyst
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
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What would you do? • Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs • candidates with Compensation Benefits experience • Work on robust internal quality controls to meet accuracy • levels. • Work on defined complex cases and perform minimum quality • checks to note health of the process • Escalate issues and seek advice when faced with complex • issues problems. • Actively participate in all process related business • meeting in-person or virtually through conference calls and ensure action and • documentation of issues and agreeme
What are we looking for? • Primary skill - HR Service Delivery - P1 • Subject Matter expertise Training Updates uality documentation • In depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) • Acquires in depth knowledge, as required & support in Knowledge Transfer of any process • Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team
Roles and Responsibilities: • Delivery & Client management: • Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: • Ensure adherence to designed process • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. • Experienced in Workforce Data admin Employee & Org data Mgmt. Processes ( Data Correction on Workday, Data Changes on Workday, EIB Mass Upload on Workday, Org Management, Position management, Exits (Voluntary and Involuntary), Death In Service, Job data changes, Job reclassification etc.). • Strong MS Office and Excel skills • Strong command on written and verbal English language • Proficient with Business Excellence Practice • Workday and ServiceNow working experience • Liaise with Service Management Team on reporting performance measures to the Client. • Plan, implement & monitor volume allocation strategies within teams resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Create & implement governance review mechanism to monitor performance metrics and ensure compliance to defined process requirements. • Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). • Demonstrate strong customer service in all activities & lead by example • Rai
Bengaluru
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