HR Service Delivery Associate

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Workforce Administration Associate will process incoming requests received through emails or other applications. These requests include resolving and completing service requests while working collaboratively with team members, internal teams, third party vendors, and clients. • Knowledge of Microsoft Office and Excel skills is an advantage. • Knowledge of Workday modules. • Process and strategy of providing and managing human resources services and information to employees within an organization. • This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions.
What are we looking for? • Primary skill - HR Service Delivery • Strong teamwork and collaboration skills. • Multicultural awareness. • Flexibility to work in shifts. • Relevant years of business experience in workforce data administration activities including job changes, employee exits, leave of absence, and related transactions. • Any Graduate. • Shift Timings • Must be flexible with respect to shift timings
Roles and Responsibilities: • Read, understand, and analyze client processes as per business rules. • Execute the process accurately and timely as a hands on processor. • Escalate issues and seek advice when faced with complex issues or problems. • Participate in client conference calls and prepare minutes of meeting. • Ensure local work instructions are followed, updated regularly, and communicated to team members. • Perform root cause analysis on issues and suggest appropriate corrective actions for current remediation and future controls. • Propose process improvement ideas that reduce time, improve accuracy, or enhance controls. • Maintain a clear understanding of existing process metrics, how they are measured, and improve measurement systems to make them more effective and transparent. • Update process metrics daily and maintain management information reports. • Always demonstrate the highest level of customer service. • Pay close attention to detail and follow through to resolve outstanding issues. • Go beyond immediate requests and activities to ensure both assigned and related tasks are completed. • Ensure and maintain the security and confidentiality of client data. • Update client applications accurately and promptly in accordance with user guides. • Perform the full range of Workforce Administration activities across the employee lifecycle including onboarding, employee movements, and benefits administration. • Maintain a clear understanding of existing performance metrics and improve measurement systems to increase effectiveness and transparency. • Follow local work instructions while processing and highlight any anomalies in process documentation to SMEs or Team Leads. • Propose process improvement ideas that reduce effort, improve accuracy, or strengthen controls. • Participate in team building activities. • Assist clients with administrative activities related to onboarding, employee movements, benefits administration, and document management.