Sales Operations Specialist
Designation: Sales Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Lead scheduling and enablement operations, ensuring efficient resource utilization, scheduling governance, escalation management, team performance and readiness delivery. Drive continuous improvement, LMS effectiveness and AI enabled operational transformation.
What are we looking for? • Any Graduation • 7 to 10 years experience in Training, Learning Administration or Scheduling • Minimum 2 years scheduling or LMS administration experience • Experience with LMS platforms • Strong communication and stakeholder management skills • Ability to work in a 24x7 environment • Professional English proficiency • Process & Domain Expertise • Training and scheduling operations management • Resource planning, scheduling and prioritization • Instructor utilization and chargeability management • LMS administration and scheduling governance • Performance monitoring and operational
Roles and Responsibilities: • Operations Management • Plan and manage scheduling activities, resources and priorities • Build and maintain quarterly and annual training schedules • Manage instructor utilization, chargeability and cancellation compliance • Monitor scheduling performance, productivity and service metrics • Maintain course, instructor and facility data accuracy • Resolve operational and client escalations within scope • Support scheduling governance, reporting and process improvements • Drive LMS administration, tool enhancements and automation adoption • Support AI enabled scheduling, content operations and query resolution • Team Leadership • Lead and coach scheduling specialists and CL10 resources • Monitor performance, provide feedback and career development support • Support recruitment, onboarding and capability building • Drive attrition management, documentation and knowledge continuity • Conduct monthly 1 to 1 discussions and performance reviews • Mentor teams on process compliance and escalation handling • Key Metrics • Operational KPIs • Contractual Metric Attainment • Training Completion Contribution • Instructor Utilization and Chargeability • Team Attrition Against Target • Escalation Resolution Timeliness • Execution KPIs • Monthly 1 to 1 Completion Rate • DTP SOP LWI Update Compliance • Career Plan Completion Rate • Improvement Initiative Implementation • Cross Region Documentation Coverage
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