HR Service Delivery Associate

Skill required: Case Management - Workday Talent Management
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Employee Relations Admin Associate provides administrative and operational support for employee relations activities for clients in the Airlines industry. The role handles employee relations service requests, documentation, and case administration, supporting compliant and timely resolution of workplace matters across airline workforce populations in Australia. This position plays a key role in ensuring accurate case management, data confidentiality, and consistent application of employee relations processes within a highly regulated and operationally sensitive airline environment. Execute the complete scope of Case management - Leave of Absence services across internal teams and external service providers in managing the Leave process from system updates to approval of leaves or managing return to work using the guiding principles applicable for each region through accurate document collation and process and policy adherence . Ensure alignment of delivery to strategic HR and business objectives. Drive initiatives, using benchmarks and best practices
What are we looking for? • Relevant years of experience in HR operations, employee relations administration, or shared services roles.• Experience handling employee queries or case-based work is an advantage. •• Bachelor’s degree in Commerce, Business Administration, Human Resources, or a related discipline. •"Region: Australia (AEST – Sydney/Melbourne) Local Shift: 9:00 AM – 5:00 PM AEST IST Conversion: 5:30 AM – 1:30 PM IST" • Basic understanding of employee relations processes, HR operations, and case administration.• Ability to handle sensitive employee information with confidentiality and professionalism.• Strong attention to detail and data accuracy in case documentation and system updates.• Good written and verbal communication skills for interaction with employees and HR stakeholders.• Strong organizational and prioritization skills in a high-volume environment.• Preferred: Exposure to Airlines industry employee relations, regulated workforce environments, or large operational organizations.
Roles and Responsibilities: •• Process and manage employee relations service requests received through email, case management tools, or other applications supporting airline employees.• Support administrative activities related to employee relations cases, including documentation, record maintenance, and case tracking.• Update HR and case management systems accurately and within defined service levels.• Assist with administrative support for investigations, grievances, disciplinary actions, and employee concerns within airline operations.• Apply client policies, procedures, and employee relations guidelines relevant to airline workforce environments.• Ensure confidentiality and security of employee relations data in compliance with organizational and regulatory requirements.• Coordinate with internal HR teams, third-party vendors, and client stakeholders to support timely case resolution.• Follow defined work instructions and highlight process gaps or documentation issues to leads or subject matter experts.