Order to Cash Operations Associate
Designation: Order to Cash Operations Associate
Qualifications:BBA/BCom/MCom
Years of Experience:1 to 4 years
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What would you do? • Manages and execute Order to Cash Collection process. • Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices • Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions. • Provide quality, cost effective service while looking at ways to contribute to process improvement in collections. • Ownership over the accounts receivable subledger and supporting with month-end close. • May provide ad-hoc analyses and summaries of information as requested. • Provide resolutions/assistance for email and voice channels. • Work in night shift and Noida location Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? Commerce Graduate/CA Inter with 1-4 years of experience preferably in US accounts receivable and retail business. Candidate must possess good written and verbal communication skills, be well organized, and have an ability to perform in a fast-paced changing environment. Experience working with SAP, preferred Experience in OTC collection, deduction Debit Notes, Billing, Sales Order release and Cash application. . Experience in Trade AR Domain, preferably for manufacturing business. . Proven experience in Managing client s expectation. . Should have sound knowledge of OTC processes like Process AR collection, billing, customer invoicing and adjustment. . Strong verbal and written communication skills proficient in driving process transformation actions. Proficient at problem solving and analyzing data.
Roles and Responsibilities: • Manages and execute Order to Cash Collection process. • Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices • Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions. • Provide quality, cost effective service while looking at ways to contribute to process improvement in collections. • Ownership over the accounts receivable subledger and supporting with month-end close. • May provide ad-hoc analyses and summaries of information as requested. • Provide resolutions/assistance for email and voice channels.
Noida
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