Quality Auditing Senior Analyst

Skill required: Talent & HR - Talent Strategy
Designation: Quality Auditing Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? To identify any kind of discrepancies or errors which affects the session integrity, resulting in client escalation or SLA misses and to achieve 100% scheduling accuracy. This also involves assessing and monitoring the quality of training programs, activities and resources to ensure they meet the Process standards and guidelines. Talent & HR Process involves managing the recruitment, development, and retention of employees. This includes overseeing hiring, onboarding, training, and performance evaluations. The goal is to ensure a skilled and motivated workforce. Responsibilities also include developing HR policies, handling employee relations, and ensuring compliance with labor laws. This role is essential for building a strong and effective team. Define an organizations talent management approach, mapping a business future skills and talent needs against current skills and capabilities and then defining the investments required to fulfill strategic talent objectives.
What are we looking for? Work Experience: • Knowledge of typical scheduling methodology • A background in administrative roles • Professional experience of minimum 3years and above in service environment Knowledge/Skills Requirements: • Good written and verbal communication skills. • English language proficiency required. • Good organizational & communication skills. • Multi-cultural awareness. • Detail oriented. • Ability to work on own Initiative. • Critical thinking / problem solving skills. • Team player/ collaborative • Focus on data accuracy. • Issue resolution/ Provide RCA. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Roles and Responsibilities: •Key Responsibilities: • Conducting audits of learning management systems (LMS) or other training platforms to ensure data integrity and compliance with organizational standards. • Developing and implementing quality assurance procedures and guidelines for learning administration processes, such as course scheduling, enrollment, and participant tracking. • Collaborating with learning administrators, trainers, and subject matter experts to identify areas for improvement and implement corrective actions. • Reviewing and verifying training materials, including presentations, manuals, and online modules, for accuracy, clarity, and relevance. • Providing feedback and coaching to learning administrators to enhance the quality of their work and improve overall performance. • Monitoring training delivery methods, such as instructor-led sessions, virtual classrooms, or e-learning modules, to ensure they align with best practices and meet quality standards. • Analyzing training metrics and evaluation data to identify trends, issues, and opportunities for enhancement. • Participating in the development and implementation of continuous improvement initiatives to enhance the overall effectiveness of learning and development programs.