HR Service Delivery Analyst

Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Performance & Career Mgmt. Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it.
What are we looking for? Qualifications • HR Experience • People Movement Experience • Problem Solving • Workday Experience a plus • MS Office Experience • Strong MS Office and Excel skills with focus on data analytics • Results & detail-oriented Strong communication/organizational skills Education Equivalent Bachelor or Graduate Experience •At least 3-4 years of HR Experience •Exit is a plus •Workday Experience is a plus •HR Domain certification would be a plus •Strong MS Office and Excel skills Knowledge/Skills Requirements: •Good organizational & prioritization skills. •Analytical and problem solving skills. •Multi-cultural awareness. •Passion for customer service. •Team player. •Attention to detail. •Focus on high data accuracy. •Quality driven – in communications and all system transactions. •Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate •Good written and verbal skills Core Competencies – •Professional Qualities •Good oral and written communication skills •Ability to identify and effectively use resources •Excellent customer service skills Working Conditions – US Hours •Shift timings (7am – 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm – 7am IST) •Candidate should be willing to work in Rotational Night shifts.
Roles and Responsibilities: • Handle the complete offboarding process for employees, including resignations, retirements, terminations, and other separation scenarios. • Ensure all exit-related tasks are completed accurately and within defined timelines. • Ensure compliance with local laws, and client-specific requirements during the exit process. • Maintain accurate and up-to-date records of exit documentation, including clearance forms, final settlements, and exit interview feedback. • Provide input for final payroll adjustments • Coordinate with Payroll and Benefits teams to ensure accurate and timely settlements. • Ensure timely deactivation of employee access to systems, tools, and facilities in collaboration with IT and Security teams. • Track and manage the return of company assets, such as laptops, access cards, and other equipment. • Identify gaps or inefficiencies in the exit process and propose improvements to enhance accuracy, timeliness, and employee experience. • Update and maintain process documentation, including DTPs. • Work closely with HR, Payroll, IT, Legal, and other relevant teams to ensure a seamless offboarding experience. • Act as a point of contact for exit-related queries from employees, managers, and stakeholders. • Track and report key exit process metrics, such as attrition rates, compliance adherence, and process turnaround times. • Provide regular updates to leadership on exit process performance and trends. • Ensure a professional and empathetic offboarding experience for employees. • Address and resolve employee concerns or disputes related to the exit process. • Act as a Subject Matter Expert (SME) for the exit process, providing guidance and support to team members. • Conduct training sessions for new team members and ensure knowledge transfer of process updates