Delivery Operations Senior Analyst
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent & HR process Support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes: strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.
What are we looking for? • Leave of Absence Management o Supervise end-to-end LOA processes including medical, maternity, paternity, and other statutory leaves. o Ensure accurate documentation and compliance with local labor laws and company policies. o Partner with HR and Payroll teams to ensure timely updates and payments during LOA. o Reconciliation of reports related to leave of absence(FMLA/Non FMLA, Workers Compensation, Disability pay) • Benefits Administration o Oversee employee benefits programs (health insurance, retirement plans, wellness initiatives). o Ensure timely enrollment, changes, and terminations in benefits systems. o Address employee queries and resolve escalations related to benefits. o Reconciliation of reports related to Benefits programs (health insurance, retirement plans, wellness initiatives). • Offboarding Process o Manage offboarding workflow including exit interviews, clearance, and final settlements. o Ensure compliance with data security and confidentiality during offboarding. o Collaborate with IT, Payroll, and HR teams for smooth transition and system access removal. o Reconciliation of reports related to offboarding • Team Leadership o Lead and mentor a team of specialists handling LOA, Benefits, and Offboarding. o Monitor performance metrics, provide feedback, and drive continuous improvement. o Ensure adherence to SLAs and quality standards. • Stakeholder Management o Act as a point of contact for HR Business Partners, Payroll, and Compliance teams. o Provide regular reports and insights on LOA, Benefits, and Offboarding trends. ________________________________________ Qualifications • Bachelor’s degree in HR, Business Administration, or related field. • 5+ years of experience in HR operations with at least 2 years in a supervisory role. • Strong knowledge of labor laws, benefits programs, and offboarding compliance. • Excellent communication, problem-solving, and leadership skills. • Proficiency in Operation Excellence (creating & maintaining) • Proficiency in HRIS tools Workday and MS Office Suite. ________________________________________ Key Competencies • Attention to detail and process orientation. • Ability to manage multiple priorities in a fast-paced environment. • Strong interpersonal and stakeholder management skills.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts
Bengaluru
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