Delivery Operations Senior Analyst

Skill required: Payroll - Payroll Process Design
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Position Overview The Fleet Process Coordinator is responsible for overseeing all aspects of company vehicle management, ensuring efficient acquisition, coordination, and support for drivers and stakeholders. This role partners closely with third-party fleet management vendors and internal teams, providing high-quality service, policy administration, and proactive communication. Key Responsibilities • Fleet/Vehicle Acquisition & Coordination • Collaborate with third-party fleet management vendors to identify, source, and acquire new vehicles based on evolving business needs and driver eligibility. • Coordinate the ordering, delivery, registration, and onboarding processes for new vehicles and drivers. • Track vehicle availability, assignments, replacements, and returns to ensure optimal fleet utilization. Policy & Program Support • Administer and enforce company fleet policies, ensuring drivers understand their responsibilities, compliance requirements, and operational processes. • Assist with updating fleet policies and effectively communicate changes to employees and stakeholders. • Support executive-level fleet needs with discretion, confidentiality, and high-touch communication. • Driver Support & Communication • Serve as the primary point of contact for company employees regarding fleet-related questions, service issues, and vendor procedures. • Provide clear instructions for vehicle pickup and drop-off, maintenance scheduling, and incident reporting. • Maintain positive relationships with internal teams and third-party vendors to deliver outstanding customer service and operational excellence.
What are we looking for? Qualifications • Experience in fleet/company vehicle management, logistics, or related operations preferred. • Experience on US Fleet Management or Vehicle management processes. • Demonstrated ability to work effectively with third-party vendors and internal teams. • Strong problem-solving skills and ability to adapt to changing business needs. Skills & Competencies • Strong organizational skills with high attention to detail and accuracy. • Excellent communication and customer service skills. • Ability to manage multiple priorities and perform daily follow-up with vendors. • Should be comfortable to work in night shift (US shift) • Proficiency in Microsoft Office Suite and fleet management platforms.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts