Delivery Operations Team Lead
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Tower: Tower: UK Pension- Business Administration Level : Management CL9
What are we looking for? • Graduate in any stream. • Experience in the UK Pension- Investment Administration domain (preferred) • Open to flexible shifts based on business requirements. • Good verbal & written communication skills • Good typing skills and attention to detail. • Good time management skills. Ability to work independently • Up to 10 years of experience in UK Pension domain –Business Administration and Claims Processing including Death Claims (preferred). • Subject Matter Expert/ Trainer with 6+ years of experience in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance. • Must have experience in New Business, Money In/Out, Benefits, Cash Management & Recon, Payroll, Cash /Credit Control
Roles and Responsibilities: • Lead and supervise operational teams handling new business, ensure all pension transactions comply with scheme rules, guidelines, and regulations. • Review and authorize high-value or complex cases, including member benefits and payroll disbursements. • Oversee daily cash management activities, ensuring accurate reconciliation of pension accounts, bank statements, and investment platforms. • Monitor credit control processes to track outstanding contributions and enforce collection protocols. • Review and assess complex insurance claims including death claims to determine coverage and eligibility for payment. • Research and verify claims information including policy details, claims document validation, calculating benefit amount and other relevant documentation. • Identify the correct payee or beneficiary to release the claims payment. • Collaborate with finance and audit teams to maintain financial integrity and readiness for internal or external reviews. • Act as the key point of contact for pension administrators, custodians, payroll providers, and internal departments. • Drive continuous improvement across operational workflows, identifying automation opportunities and reducing risk. • Mentor team members and ensure consistent service delivery aligned with client expectations and regulatory standards. • Prepare and present reports to senior management on team performance, client satisfaction, and business metrics.
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