Delivery Operations Team Lead
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Tower: UK Pension- Client Administration Level : Management CL9
What are we looking for? • Graduate in any stream. • Experience in the UK Pension domain (mandatory) • Open to flexible shifts based on business requirements. • Good verbal & written communication skills • Good typing skills and attention to detail. • Good time management skills. Ability to work independently • Up to 10 years of experience in UK Pension domain – Client Administration (Mandatory). • Subject Matter Expert/ Trainer with 6+ years of experience in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance. • Must have experience in SIPP (Self-Invested Personal Pension) Support, Client Project Management, Sales Support and Private Funds, Adviser Servicing, Client Relations.
Roles and Responsibilities: • Lead the delivery of SIPP support services, ensuring accurate processing of contributions, investments, transfers, and withdrawals in line with regulatory rules and regulations. • Oversee administration of private fund investments within SIPPs, including due diligence, documentation, and compliance checks. • Ensure operational controls are in place to manage risk and maintain audit readiness across all SIPP-related activities. • Act as the primary escalation point for complex client queries, adviser requests, and service issues. • Build and maintain strong relationships with financial advisers, wealth managers, and clients to ensure high satisfaction and retention. • Monitor service levels and implement improvements to enhance the client and adviser experience. • Partner with sales and business development teams to support onboarding of new SIPP clients and advisers. • Provide operational insights and feedback to improve product offerings, service models, and adviser engagement strategies. • Lead training and mentoring initiatives to upskill team members in client servicing and SIPP administration. • Conduct periodic reviews of client accounts to ensure compliance with internal policies and external regulations. • Prepare and present reports to senior management on team performance, client satisfaction, and business metrics.
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