Bus & Tech Innovation Senior Principal
Designation: Bus & Tech Innovation Senior Principal
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Tech Delivery Lead at Accenture Technology for Operations, Career Level 6, is responsible for overseeing the end-to-end delivery of technology solutions and services for operations clients. This dynamic position requires a blend of technical expertise, project management, stakeholder engagement, and team leadership in order to drive successful outcomes in a fast-paced environment. Location and Work Environment This position is based in India, with opportunities for travel or remote collaboration as per project requirements. Flexibility to work with global clients across different time zones is essential Why Join Accenture Technology for Operations? • Opportunity to work on cutting-edge technology projects for global clients. • Dynamic, inclusive, and collaborative work culture. • Comprehensive learning and career development programmes. • Competitive compensation and benefits. If you are a technology delivery professional with a passion for driving operational excellence and innovation, Accenture Technology for Operations offers a platform to accelerate your career and make meaningful impact.
What are we looking for? • Generative AI: Power user of enterprise Generative AI software like Microsoft Copilot or equivalent. • Domain Knowledge: Experience in Marketing Operations and/or leading Gen AI powered Marketing operations transformation is essential • Client-Facing Experience: Prior experience working directly with global clients in a consulting or delivery capacity. • Delivers results in fast-paced, evolving requirements by adapting to shifting priorities and maintaining project focus. • Project Delivery Management: Proven experience in leading and delivering complex technology projects in a marketing operations environment. • Stakeholder Management: Strong ability to build relationships and communicate effectively with clients, team members, and senior leadership. • Team Leadership: Demonstrated capability to manage, mentor, and motivate diverse project teams. • Problem Solving: Strong analytical and troubleshooting skills to address delivery challenges. • Process Orientation: Familiarity with ITIL, Agile, or other recognised delivery frameworks. • Communication: Excellent verbal and written communication skills in English. • Time and Risk Management: Ability to prioritise, manage multiple tasks, and mitigate risks under tight deadlines. • Certifications: Project management (PMP, PRINCE2), Agile/Scrum Master, ITIL, or relevant technical certifications. • Change Management: Understanding of change management principles and best practices. • Knowledge of Data Privacy and Compliance: Awareness of data protection regulations (GDPR, etc.) and compliance requirements in technology delivery. • Multicultural Team Management: Experience managing geographically distributed or multicultural teams.
Roles and Responsibilities: Key Responsibilities • Lead the delivery of agentic solutions for operations clients, ensuring alignment with client requirements, timelines, and quality standards. • Manage cross-functional project teams, including solution architects, developers, business analysts, and testers. • Collaborate with client stakeholders to gather requirements, define project scope, and manage expectations throughout the delivery lifecycle. • Oversee project planning, execution, monitoring, and closure, using Accenture’s delivery methodologies and best practices. • Identify risks and issues proactively and drive resolution to ensure project success. • Ensure integration of technology solutions with existing client systems and operations processes. • Monitor and report on project progress, milestones, and deliverables to senior management and clients. • Clearly articulate the gap in existing product features and client account requirements and formulate a plan to address the gap. • Mentor and coach team members to enhance skills, performance, and career growth. • Ensure compliance with Accenture and client security, quality, and regulatory standards. • Deploy Unified Marketing Platform (UMP) solutions to multiple clients successfully by thoroughly assessing client requirements for total marketing transformation, identifying gaps between these needs and UMP features, and implementing effective solutions while balancing cost considerations and committed timelines.
Gurugram
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