Supply Chain Operations Associate
Designation: Supply Chain Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
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What would you do? Our Customer Services Executive would be responsible for customer and consumer query management. Whilst maintaining and building business relationships with new and existing customers. Assisting National Account Managers, Key Account Managers, and trade Marketing representative to ensure Customers receive outstanding customer Service.. Working within SAP, the Analyst will demonstrate strong communication, empathy, and problem-solving skills while maintaining accuracy and attention to detail. Client is constantly evolving, there is potential to grow with us in the Engagement Centre or to other areas of the company. Reports to Team Lead / Supervisor Number of Direct Reports N/A Core Relationships Internal – Supervisor, National Account &, Key Account Managers, Trade Marketing Team, Supply Chain / Logistics, Finance / Credit Control, Quality and Technical Teams External - Customers and Consumers, occasionally 3rd parties (eg. Logistics) Geographic Scope UK & Ireland Travel Required No Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.
What are we looking for? ESSENTIAL Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, the following experience and skills are required: Experience Required • Experience in a customer service or contact centre environment • Customer service (Inbound, Outbound) and order management experience • Knowledge of working with SAP • C1 English Level • Strong interpersonal skills and a customer-centric mindset • Analytical skills, attention to detail, and accuracy in data entry • Creative problem-solving and adaptability in high-pressure situations
Roles and Responsibilities: •• Processing all internal and external orders (telephone/mail/EDI) for Diversey care UK & Ireland • Manage a portfolio of Trade customers and their orders and delivery points in line with a collage frequency plan. Ensuring our products are consistently available at the point of purchase in the most effective and efficient manner possible • Processing all orders efficiently, accurately and in line with policies and procedures in order to maintain product availability and ensure that stock levels in trade are aligned • Record all consumer queries and all product quality queries on an internal system • Manage order volumes in accordance with pre-Budget/Company Price Increase stock allocations and other internal constraints to ensure full legal compliance with HMRC requirements and to maximize the Company’s stock profit opportunity while always maintaining product availability in market • Engage in a strong and meaningful dialogue with all direct and indirect customers and consumers to promote BAT corporate image • To constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers • Support the National Account Managers with the implementation of shared goals and objectives in accordance with overall Trade Marketing strategies and plans • Investigating internal and external credit and debit cases to resolve queries for clients
Navi Mumbai
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