Delivery Lead Senior Manager

Skill required: Commercial Banking Operations - Core Banking
Designation: Delivery Lead Senior Manager
Qualifications:Chartered Accountant/Master of Business Administration/PGDBM
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Understanding of an outsourced processing environment in the Financial Services sector. • Experience with Commercial Credit Operations BPO services or Strong understanding of Banking domain. Commercial Real Estate servicing is preferred. • Should be in a client facing role and can demonstrate with examples how effectively he has managed clients escalations • Should have experience of presenting the capability to prospects clients and work closely with sales team for new opportunities. • “Continuous Process Improvement”/Lean Processing experience to ensure correct “mindset” when performing operational activity. • Optional: Team leadership and management experience with an experience of handling larger teams for multiple locations • Should have had managers of multifunctional teams reporting to him/her in the past and ideally worked in an operations environment. The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business. Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.
What are we looking for? • Understanding of an outsourced processing environment in the Financial Services sector. • Experience with Commercial Credit Operations BPO services or Strong understanding of Banking domain. Commercial Real Estate servicing is preferred. • Should be in a client facing role and can demonstrate with examples how effectively he has managed clients escalations • Should have experience of presenting the capability to prospects clients and work closely with sales team for new opportunities. • “Continuous Process Improvement”/Lean Processing experience to ensure correct “mindset” when performing operational activity. • Optional: Team leadership and management experience with an experience of handling larger teams for multiple locations • Should have had managers of multifunctional teams reporting to him/her in the past and ideally worked in an operations environment. • Would have worked for a multinational organization where s/he would have worked with colleagues internationally, would have travelled and worked internationally • Exposure/knowledge of driving automation and innovation in Banking Operations is preferred. • Understanding of an outsourced processing environment in the Financial Services sector. • Experience with Commercial Credit Operations BPO services or Strong understanding of Banking domain. Commercial Real Estate servicing is preferred. • Should be in a client facing role and can demonstrate with examples how effectively he has managed clients escalations • Should have experience of presenting the capability to prospects clients and work closely with sales team for new opportunities. • “Continuous Process Improvement”/Lean Processing experience to ensure correct “mindset” when performing operational activity. • Optional: Team leadership and management experience with an experience of handling larger teams for multiple locations • Should have had managers of multifunctional teams reporting to him/her in the past and ideally worked in an operations environment. • Would have worked for a multinational organization where s/he would have worked with colleagues internationally, would have travelled and worked internationally • Exposure/knowledge of driving automation and innovation in Banking Operations is preferred.
Roles and Responsibilities: • Understanding of an outsourced processing environment in the Financial Services sector. • Experience with Commercial Credit Operations BPO services or Strong understanding of Banking domain. Commercial Real Estate servicing is preferred. • Should be in a client facing role and can demonstrate with examples how effectively he has managed clients escalations • Should have experience of presenting the capability to prospects clients and work closely with sales team for new opportunities. • “Continuous Process Improvement”/Lean Processing experience to ensure correct “mindset” when performing operational activity. • Optional: Team leadership and management experience with an experience of handling larger teams for multiple locations • Should have had managers of multifunctional teams reporting to him/her in the past and ideally worked in an operations environment. • Would have worked for a multinational organization where s/he would have worked with colleagues internationally, would have travelled and worked internationally • Exposure/knowledge of driving automation and innovation in Banking Operations is preferred.