Business Advisory New Associate-Messaging
Designation: Business Advisory New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for? 1. Active Mobile Gamer (Firm Requirement): This is our most important prerequisite. Candidates must genuinely play and enjoy mobile games regularly. They need to be active participants in the ecosystem, not just casual users. o Genre Experience: Must have experience across a mix of: ? Casual: Match 3, puzzles, merge games, endless runners. ? Mid-core: Card battlers, simulators, tower defense, adventure games. ? Hardcore: MMORPGs, MOBAs, shooters, 4X strategy. 2. Guideline Mastery (Most Important Skill): The ability to read, comprehend, and consistently apply complex, multi-page, and frequently updated policy guidelines is essential. 3. High Attention to Detail: Must be able to spot subtle differences, inconsistencies, or policy violations in app metadata, screenshots, and gameplay videos. 4. Platform Savviness: Must be comfortable and familiar with navigating the Google Play Store, its UI, and how users discover and interact with apps. 5. Familiarity with Monetization: Must understand common mobile monetization models, including In-App Purchases (IAPs), loot boxes (gacha), battle passes, and various ad formats. 6. Strong Reading Comprehension: Must have excellent comprehension in their rating language (EN, JA, or KO) to understand
Roles and Responsibilities: 1. Active Mobile Gamer (Firm Requirement): This is our most important prerequisite. Candidates must genuinely play and enjoy mobile games regularly. They need to be active participants in the ecosystem, not just casual users. o Genre Experience: Must have experience across a mix of: ? Casual: Match 3, puzzles, merge games, endless runners. ? Mid-core: Card battlers, simulators, tower defense, adventure games. ? Hardcore: MMORPGs, MOBAs, shooters, 4X strategy. 2. Guideline Mastery (Most Important Skill): The ability to read, comprehend, and consistently apply complex, multi-page, and frequently updated policy guidelines is essential. 3. High Attention to Detail: Must be able to spot subtle differences, inconsistencies, or policy violations in app metadata, screenshots, and gameplay videos. 4. Platform Savviness: Must be comfortable and familiar with navigating the Google Play Store, its UI, and how users discover and interact with apps. 5. Familiarity with Monetization: Must understand common mobile monetization models, including In-App Purchases (IAPs), loot boxes (gacha), battle passes, and various ad formats. 6. Strong Reading Comprehension: Must have excellent comprehension in their rating language (EN, JA, or KO) to understand nuance, slang, and cultural context. 7. Tech Literacy: Proficient in using web-based tools, basic spreadsheets, and secure communication platforms. Must be able to adapt to new labeling software quickly.
Hyderabad
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.