Delivery Lead Senior Manager
Designation: Delivery Lead Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
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What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. • Strong foundation in learning and behavioral science, instructional design, and adult learning. • Proven experience delivering complex learning programs across geographies and business functions. • Hands-on understanding of LMS/LXP systems, digital learning platforms, and modern content formats. • Demonstrated success in embedding research-based learning practices into scalable solutions. • Experience managing delivery P&L, budgets, staffing plans, and SLAs. • Strong communication, stakeholder management, and team leadership skills. • Experience working in a managed services or shared services model is preferred. Talent Development process. • Build and lead diverse, high-performing teams that deliver with excellence, agility, and a learner-first mindset. • Promote ongoing development through coaching, career planning, and cross-skilling aligned to the evolving learning landscape. • Foster a culture of curiosity, experimentation, and shared accountability for learner success. • Support recruiting, onboarding, and succession planning to sustain capability depth and scale. • Support annual planning cycles — resource modeling, budget forecasting, delivery roadmap planning. • Ensure compliance with delivery standards, quality checks, audit readiness, and operational governance. • Validate team deliverables meet learning intent, business goals, and are executed with high fidelity to methods and standards. Ensure successful delivery of learning solutions and review their effectiveness and applicability. • Leverage GenAI, automation, and analytics to drive personalization, improve efficiency, and reduce time-to-skill. • Identify and implement productivity improvements, reusability opportunities, and streamlined delivery models. • Share best practices across accounts and lead capability building for new delivery approaches (e.g., AI-driven curation, nudges, adaptive learning). • Be the escalation point for client delivery issues and dependencies; manage cross-functional relationships to ensure service continuity. • Participate in client governance meetings and internal operating rhythms; report on KPIs, SLAs, cost, and quality. • Partner with cross-functional teams (Content, Analytics, Experience, Tech) to drive holistic and seamless learning delivery
What are we looking for? • Lead end-to-end delivery of learning operations, ensuring programs are delivered on time, on budget, and with measurable learning and business impact. • Ground delivery in evidence-based learning practices — ensuring that what is delivered aligns to how people best learn and retain knowledge. • Manage global delivery teams in a one-to-many model, optimizing staffing, skills, and cost across client engagements. • Apply agile delivery methods to improve responsiveness and integrate learning more seamlessly into business workflows. • Track learner engagement, performance outcomes, and feedback loops to continuously enhance experience and effectiveness. • Integrate principles of instructional design, neuroscience, cognitive load theory, and transfer of learning into delivery practices. • Serve as a learning advisor to internal teams and clients, ensuring learning experiences are rooted in sound research and learner-centricity. • Stay ahead of trends in digital learning, immersive tech, and GenAI — bringing ideas that modernize and elevate client programs. • Use data and insights to influence learning design, delivery enhancements, and performance enablement strategies
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area(s) of responsibility • The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives • Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility • Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters • Should have latitude in decision-making and determination of objectives and approaches to critical assignments • Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility • Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts
Mumbai
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