Customer Service Analyst
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5years
Language - Ability:Spanish - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Manage end-to-end collections for assigned customer accounts, ensuring timely follow-up on overdue invoices. Contact customers via phone, email, or other channels to resolve outstanding payments while maintaining a professional and customer-focused approach. Investigate and reconcile customer account discrepancies, including payment shortfalls, deductions, and disputes. Collaborate with internal teams (Sales, Billing, Customer Service) to resolve billing issues or disputes impacting collections. Monitor aging reports and escalate high-risk accounts as needed. Maintain accurate records of collection activities and update account status in system tools. Prepare regular reports on collection performance, outstanding receivables, and risk exposure. Support process improvement initiatives to enhance collection efficiency and reduce delinquency.
What are we looking for? •Customer Service Management •Adaptable and flexible •Ability to perform under pressure •Ability to work well in a team •Commitment to quality •Written and verbal communication •Account Reconciliations •Customer Care
Roles and Responsibilities: ;In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts
Gurugram
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