Delivery Operations Senior Analyst

Skill required: Talent Acquisition - Onboarding
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. The Recruitment Admin Senior Analyst leads a team of highly energized recruitment Associates and is responsible for service delivery for Recruitment Admin Service Line supported by Accenture driven activities to meet requirements (e.g., timelines, quality, and costs) This role advises the client regarding recruitment matters and is accountable for effective fulfillment of the recruitment demand. Candidates with End to End Recruitment experience - Domestic/International Market Essentials: • 6 Years of overall experience • 4+ years of end to end recruitment in a search firm, Recruitment Managed Service environment (Preferably International support), RPO (recruitment process outsourcing) or an in-house corporate recruitment team with relevant strong experience in sourcing & screening of candidates through Job Portals, professional sites, networking, head hunting, employee referrals • 1+ years of team handling experience • Volume (Bulk Hiring), lateral hiring and niche skills recruiting experience. Administer onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc. • Actively participate in all process related business meeting in-person or virtually through conference calls and ensure action and documentation of issues and agreements. • Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. OE OPEX & Continuous Improvement Team Management & Team Development
What are we looking for? Subject Matter expertise / Training/Updates/ Quality/ documentation • In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) • Acquires in depth knowledge, as required & support in Knowledge Transfer of any process • Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues. • Communicate, train & implement relevant process knowledge change/updates to the team • Ensure all process documentation / work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements. • Work on robust internal quality controls to meet accuracy levels. • Work on defined complex cases and perform minimum quality checks to note health of the process • Escalate issues and seek advice when faced with complex issues/problems. • Demonstrate strong customer service in all activities & lead by example • Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. • Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution • Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. • Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals • Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts Delivery & Client management: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: • Ensure adherence to recruitment process as designed, ensuring appropriate approvals at relevant stages and ensure the up to date documentation of the recruitment processes. • Provide support to the aligned team members in the management of candidates as required. • Maintain network in critical technical sectors to facilitate effective passive recruitment • Manage & monitor internal applicant tracking system, ensuring that accurate and up to date information is recorded on the candidate profiles in the database and applicants are properly tracked and moved through appropriate workflow activity stages • Work with various business leaders to understand the hiring needs across technology areas for the business unit and cascade to the team. • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. • Liaise with Service Management Team on reporting performance measures to the Client. • Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. • Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).