Service Delivery Operations Associate Manager
Designation: Service Delivery Operations Associate Manager
Qualifications:Bachelor of Pharmacy
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Overall responsible for Aggregate reports team. Tracking of stages and milestones of Aggregate reports as per predefined schedule. Follow escalation process as per client’s process. Management of AR workload within the Accenture team. Oversight on the AR mailbox management. Allocation and prioritization of reports between Accenture Personnel. Ensure the delivery of reports within agreed timelines. Liaising with client for any issue mitigation and troubleshooting. Ensure training and mentoring of new associates and documentation of the same. Address any quality related issues and implementation of quality improvement initiatives for the team. Provide delivery updates in service delivery review meeting and operation steering committee meeting. Ensure retention. Plan the resource allocation for the respective reports as per Clients’ PV calendar. Address any quality related issues and implementation of quality improvement initiatives for the team. Provide delivery updates in service delivery review meeting and operation steering committee meeting. Ensure retention. Plan the resource allocation for the respective reports as per Clients’ PV calendar. Ensure project compliance according to client and Accenture SOPs. Ensure AR-related information is archived in dedicated folders on client shared drives or other electronic repositories (as agreed in the SOP). Ensure AR-related information is archived in dedicated folders on client shared drives or other electronic repositories (as agreed in the SOP). Ensure Health Authority requests are addressed in timely manner. Ensure team notifies client (regulatory team) that the final report has been submitted and confirm all prepared submission documents are uploaded into client environment. Complete all trainings assigned by client on their LMS within due date.
What are we looking for? •Problem-solving skills •Strong analytical skills •Written and verbal communication •Experience in research and development •Collaboration and interpersonal skills
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.