Service Delivery Ops Team Lead
Designation: Service Delivery Ops Team Lead
Qualifications:Graduate - Diploma in Any Discipline
Years of Experience:7 to 11 years
Language - Ability:English(International) - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design Overseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm.
What are we looking for? The DPM is the professional responsible for coordinating the delivery of services into key enterprise customers, interacting with several project managers and their respective projects, tracking duties and deliverables. As part of his role the DPM has to focus on create strong and long-terms customer relationships acting as the bridge between the client and our operational delivery teams. The DPM governance is across all areas of their services including incident and change management always with the main goal to improve the customer satisfaction ensuring the highest level of operational service delivery.
Roles and Responsibilities: •Hands-on / Conceptual Technical Skills • Required: o Building a personal relationship with key client staff. o Succesful service delivery - SLA achievement and high level of customer satisfaction o Monitoring overall performance of services. o Excellent communication around issues and opportunities – get things done, make things to happen. o Collaborating with Sr. management on client account management and growth and opportunities. o Ensuring operations teams are aware of expectative and business needs. o Service reporting and sponsoring service delivery meetings. o Review financial reports and supporting documentation for funders as outlined in funding agreements by projects. o Working with the client and operations teams to identify and manage service improvement activities. • A plus: o PMP Certified o Agile Certified o Scrum Certified o Six Sigma Certified Soft Skills: • Excellent, Oral and written English communication • Strong leadership • Have the ability to Influence positively to achieve goals and deadlines • Experience on Conflict resolutions • Be capable to execute negotiations • Know how and when delegate • Generate clear and functional reports Possible Academic Background: • Computer science, Management, Project Manager, Information Technology, Tags or keywords: • develop*, Program*, MS Project, MS Office, Manager, Project Manager, Production, websites, UI, User Interface, Development
Mumbai
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.