Business Transformation Manager
Designation: Business Transformation Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Drive Business Transformation solutions for clients for their retained and outsourced organization Creating customer engaging solutions focusing on end-to-end transformation, resulting in “Future Ready” Operations Maintain a strong pipeline of proposals through enhanced stakeholder experience and delivering business outcomes. Accelerate the journey to digital, data-driven, intelligent operations by bringing together the best innovative digital technologies, process, and industry expertise Draw data and insights from client engagement, industry, and business process expertise Develop comprehensive end-to-end Value Stream Maps and Customer Journey Maps to visualize current-state processes, identify pain points, and uncover opportunities for improvement, automation, and enhance customer experience across the insurance value chain Engage with senior client leadership to co-create the Transformation Roadmap, define the Target Operating Model (TOM), and identify opportunities to optimize tactical value while aligning transformation initiatives with strategic business objectives, Engage with clients on driving Agentic and Automation as a strategic enabler and conveying the components of RPA & Cognition (AI/ML), ecosystem around organization structure, governance model, RACI matrix, roles required, evaluation matrix for processes and enabling integration with BPM, platforms and other point solutions. Conduct due diligence exercises and serve as a trusted advisor to internal and external stakeholders in designing and building a robust ecosystem for data mining, process intelligence, and transformation enablement. Possess a strong understanding of commercial models for transformation proposals Generate a strong pipeline of Business Transformation opportunities across processes aligned with strategic business priorities. • Ensure timely and high-quality support for customer engagements, RFX responses, and solution proposals in collaboration with sales, delivery, and capability teams. • Drive consistent adoption and measurable movement of transformation assets and the Client Value Meter across all accounts to demonstrate ongoing value realization. • Achieve productivity improvement and working capital optimization within captive centers and retained client organization through targeted transformation initiatives. • Track and deliver tangible business outcomes (e.g., cost reduction, cycle time improvement, accuracy gains, enhanced customer experience) for transformation engagements.
What are we looking for? •Maintain high stakeholder satisfaction scores by building trust with client leadership and internal teams through proactive engagement and value delivery. • Lead the institutionalization of best practices, reusable assets, and transformation frameworks across accounts to enable scalable impact. • Collaborate with cross-functional teams (e.g., Digital, Analytics, Operations) to co-create solutions that integrate technology and process excellence. • Measure and report ROI and success metrics of transformation programs through dashboards, case studies, and value realization frameworks. Bachelor’s degree in engineering, Business Administration, Finance, or a related field • 15–18+ years of proven experience in Operations Transformation, Consulting, and Digital Transformation within the Insurance domain, specifically in Underwriting, Claims, and Risk Assessment functions. • Prior experience in a Operations Excellence environment, engaging directly with C-level stakeholders, with a strong focus on billability, strategic outcomes, and value realization. • Lean Six Sigma Black Belt certification is mandatory, with hands-on experience using Minitab and a portfolio of successfully completed transformation projects demonstrating statistical
Roles and Responsibilities: •We are looking for Thought Leaders with hands experience and sound understanding of: o UW business including upstream and downstream processes o Claims management processes and the impact on it from upstream processes o Strong ERP functional skills with an understanding of Insurance Domain • Strong experience in Value Stream mapping, customer Journey mapping. Should have an end-to end problem-solving approach • Ability to identify automation/improvement opportunities and create automation/transformation roadmap, govern and manage end to end • Well versed with Industry proven technologies & leading tools, automation, AI, and Analytics plus have a proven track record of implementing digital solutions • Should have delivered mid/large scale end-end Process Transformation projects for global clients • Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project. • Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes • People management skills to manage large transformation Teams
Gurugram
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.