Total Rewards Specialist

Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: Total Rewards Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This role needs a strong understanding of Compensation, Benefits, and Performance Management. You will use your knowledge to solve issues in these areas. You will lead a team, share company goals, safety rules, and deadlines, and keep the team motivated. You will check team performance, help with hiring and training, and update managers on progress. You will also share feedback and company policies between the team and management. Ensure adherence to defined processes. Understand and improve process metrics (SLA, OLA, KPI). Collaborate with the Service Management Team on client performance reporting. Plan and monitor workload distribution for timely and accurate delivery. Implement governance mechanisms to track and review performance. Ensure services meet SLA standards. Provide excellent customer service and lead by example. Identify and escalate quality or scope issues affecting delivery. Handle escalations, perform root cause analysis, and apply corrective actions. Create realistic project plans with accurate estimates and timelines. Track progress and maintain proper documentation of issues and decisions. Build and maintain strong client and stakeholder relationships. Keep Business Continuity and Disaster Recovery plans updated. Coordinate with BCM Team and IT for regular plan testing. Subject Matter Expertise / Training / Updates / Quality / Documentation: • In-depth understanding of Compensation and/or Benefits Admin processes to meet Business requirements (e.g., timelines, quality, and costs). • Acquire in-depth knowledge as required & support in Knowledge Transfer of any process. OE OPEX & Continuous Improvement: • Liaise with the Business Excellence team as required to drive Operational Excellence within the Team and support OE Focal. • Identify & implement improvement/innovative ideas which can reduce time/cost, improve accuracy, enhance controls, increase customer experience, or create value for the client. • Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. • Ensure process controls are put in place & followed. Collaboration: • Participate in various internal or client initiatives related to the process. • Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. • Work collaboratively with all internal & third-party stakeholders to achieve business goals. Team Management & Team Development
What are we looking for? Functional Competencies: • Extensive and demonstrable experience of HR Processes especially Comp & Benefits and Performance management. • Clear understanding of the existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent. • Business Process Implementation. • Strong MS Office and Excel skills. • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills, and good phone etiquette/technique. • English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise/relevant content, smooth thought flow, and the ability to present more information in a short span of time/space sensibly. • Proficient with Business Excellence Practices. Education Qualification: • Essentials: Bachelor’s degree (Any discipline). • Desirable: HR Domain Certification, Knowledge and experience of Success Factors Employee Central Module. •SAP SuccessFactors •Experience: o 1+ years of team handling experience. o Experience of working on HCM system. o Client/stakeholder engagement in outsourcing environment. • Desirable: o Working knowledge of Success Factors - Employee Life Cycle and Compensation and/or Benefits Admin processes. o New process transition. o Experience in HRO set up for multi-country support. Skills / Knowledge: • Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Resilience and ability to work under pressure. • Good organizational, prioritization, and multi-tasking skills to deliver to deadlines. • Analytical and problem-solving skills. • Demonstrate high levels of confidentiality. • Focus on high data accuracy and attention to detail. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. • Basic Leadership and coaching skills. • Team Work & Collaboration. • Self-driven. • Flexibility to work in Shifts. • Results/target oriented. • Multi-cultural awareness.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts